Important Information
Policies
To help make your stay at Kandy City Hotel by Earl's in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple, clear rules for a smooth stay in central Kandy.
Check-in & Check-out
- Check-in: From 14:00
- Check-out: Until 12:00
- Early or late requests may be accommodated subject to availability.
Identification & Age
- A valid photo ID or passport is required at check-in.
- Minimum check-in age: 18 years.
Deposits & Payments
- Most bookings do not require an advance deposit.
- Payment methods accepted include credit cards and cash at the property.
Smoking & Pets
- Smoking is not permitted inside rooms or public indoor areas.
- Pets are not allowed at the hotel.
Cancellation & No-Show
- Cancellation policies vary by room type and booking platform. Many rates allow free cancellation up to a certain date, while non-refundable options are also available.
- No-shows are generally charged the first night’s rate.
Accessibility & Requests
- Elevator access is available for upper floors.
- Special requests such as late check-out, extra beds, or transport can be arranged in advance but are subject to availability.